Question 1

What are your rates?

Accepted Answer

Dr. Kelly’s rate is $220 for a 50-minute therapy session, and $300 for a 60-minute initial intake.

Dr. Bowes’ rate is $200 for a 50-minute therapy session, and $225 for a 60-minute initial intake.

Our rates are competitive for the area and reflect the education, experience, and expertise of our clinicians.

Question 2

Do you accept insurance?

Accepted Answer

We are out-of-network providers, which means insurance is not directly accepted. However, superbills can be provided for you to submit to your insurance company; oftentimes, insurance will reimburse a percentage of the appointment cost. Before starting therapy, it is recommended that you contact your insurance company directly to clarify your out-of-network benefits and determine the limitations and/or requirements for reimbursement.

Question 3

What is your cancellation policy?

Accepted Answer

If you need to cancel or reschedule an appointment, please provide at least 24 hours' notice. If less than 24 hours is given, you will be charged for the full cost of the session. Exceptions may be made in cases of emergencies or illness.

Question 4

What ages do you treat?

Accepted Answer

Treatment is provided for individuals ages 8 and older.

Question 5

In what states is treatment provided?

Accepted Answer

Dr. Kelly offers therapy in-person or virtually for clients in the Nashville area and around Tennessee. Dr. Kelly is also a member of PSYPACT, which allows her to offer virtual therapy for clients living in a state with PSYPACT legislation. The following states participate in PSYPACT: AL, AZ, AR, CO, CT, DE, DC, FL, GA, ID, IL, IN, KS, KY, ME, MD, MI, MN, SB, MO, NE, NV, NH, NJ, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY. Click here (https://psypact.gov/page/psypactmap)to learn more about PSYPACT.

Dr. Bowes offers virtual therapy only to individuals residing in the state of Tennessee.

Question 6

What can I expect at my first appointment?

Accepted Answer

At the first appointment, you can expect your therapist to take time to get to know you, understand your background and history, and explore your reasons for seeking therapy. This will involve inquiries about your personal history, current challenges, and relevant mental and/or physical health. You will have the opportunity ask questions about the therapy process and discuss any concerns or fears you may have. Your therapist will begin to work collaboratively with you to develop a personalized treatment plan that aligns with your needs and goals, ensuring that you feel heard and supported throughout the process. You can expect an atmosphere that is casual, warm, and welcoming.

Question 7

What is the best way to get in touch?

Accepted Answer

Current clients can send a message through the Client Portal (https://lorankelly.clientsecure.me)(this is the most secure method of communication) or can email Dr. Kelly (lorankellyphd@gmail.com)or email Dr. Bowes.(shauna.m.bowes@gmail.com) New clients are encouraged to reach out using the Inquiry Form (https://lorankelly.com/contact#inquiry-form)on this site. If you do not receive a response within 48 hours, please send a follow-up message.

Question 8

How do I access your office?

Accepted Answer

» 1410 17th Ave S, Nashville, TN 37212(https://maps.app.goo.gl/1zSSUJMY4HEmGqD59)
» Park in the lot in rear of the building with the large sign saying "1410 Seventeenth Avenue"
» Facing the building from the parking lot, take the wooden stairs up to the 2nd floor deck and enter through the large, white metal door.
» A code is needed to enter building – this will be provided prior to your first appointment.
» Stay on the same level that you entered and follow the hallway straight through to the front of the building (you entered through the back).
» The waiting room is to the left of the front door by the foyer area. Restrooms are across the hallway diagonally from the waiting room.
» Have a seat and your clinician will retrieve you from the waiting room when available.

Question 9

How do I access telehealth sessions?

Accepted Answer

Before the session, a unique video link will be texted or emailed to you based upon your selected preferences. If joining from a mobile device, make sure to update to the latest version of the Telehealth by SimplePractice app (iOS|(https://itunes.apple.com/us/app/telehealth-by-simplepractice/id1351373906?mt=8)Android)(https://play.google.com/store/apps/details?id=com.simplepractice.video&hl=en_US). Additional tips for using SimplePractice Telehealth can be found here.(https://support.simplepractice.com/hc/en-us/article_attachments/4408295381773)

Frequently Asked Questions